Who We Are

At Drop Mobility we believe in a shared, electric, sustainable and connected future for urban mobility. Founded in 2017, we have grown consistently and are now operating in 50+ cities across North America with offices in San Francisco, Toronto, and across the continent.

We work closely in partnership with municipal governments, transit agencies, non-profit bike share organizations, corporates, campuses and other bike advocacy organizations to support and operate thousands of electric vehicles every day. Our best-in-class e-bikes, our full-stack software platform and our dedicated operations division provide mobility solutions that help tackle some of our generation’s biggest challenges around climate change and traffic congestion.

We operate a local e-bikeshare system in Stockton, CA and are looking for a strong operational leader who will be based locally in the region.

Why You?

Your experience in operations and your passion for bikes makes you an ideal candidate to lead a team of field operations and workshop technicians while delivering top notch shared e-bike services to the residents and visitors of Stockton. You are able to problem solve and pivot quickly to respond to the needs of your team, the riders, and the bikes on the ground. You are comfortable analyzing data and developing processes that ensure that the e-bikes are well maintained, have ample battery charge, are balanced throughout the region, and are ready to get riders to their destinations.

Detailed Role Description

You will be responsible for the execution of shared e-bike operations in the Stockton, CA system**.** You will help build and manage a local team to ensure smooth and efficient operations, and will work with a centralized team to execute processes and feed data into improvements that can benefit not just your operation but all other Drop cities. This role is local to Stockton and reports to Drop’s Regional Operations Manager. Success in this role will require:

• Staff hiring and management
• Creating & optimizing processes for managing bicycles in the field, ensuring e-bikes are in good repair, and directing workshop operations.
• Measuring performance KPIs against benchmarks to achieve operational targets
• Delivering a top-notch customer experience
• Developing outreach strategies to drive memberships and build a strong userbase
• Identifying opportunities for improved efficiency in operations
• Creating and managing a local operations budget
• Working with operations managers in other cities to communicate best practices and influence the creation of centralized processes
• Developing a compelling culture of positivity and a desire to bring the best mobility solution to riders and operations teams in your city
• Working directly with partners in equity, non profits, municipal governments, transit agencies and local businesses
• Traveling to and using operational skill set on site at various Drop markets throughout the region to ensure the deployment of safe and functional equipment
• Building logistics processes to manage spare parts inventories

What You Bring