At Drop Mobility we believe in a shared, electric, sustainable and connected future for urban mobility. Founded in 2017, we have grown consistently and are now operating in 40+ cities across North America with offices in San Francisco, Toronto, and across the continent.
We work closely in partnership with municipal governments, transit agencies, non-profit bike share organizations, corporates, campuses and other bike advocacy organizations to support and operate thousands of electric vehicles every day. Our best-in-class e-bikes, our full-stack software platform and our dedicated operations division provide mobility solutions that help tackle some of our generation’s biggest challenges around climate change and traffic congestion.
Drop is seeking highly motivated and capable individuals to join our Customer Success team.
Responsibilities include responding to customer inquiries via email, working cross functionally with fleet and engineering teams to ensure seamless operations of micro-mobility systems, and collaborating with the Customer Success Coordinator to develop internal SOPs and improve support processes. Our customers’ needs vary and our customer base is growing by the day, so we are looking for candidates who are dynamic and up for a challenge in a fast-evolving industry.
Ideal candidates attributes include:
Ideal candidates should have: